Cancellation Policy

In most cases, a minimum 24-hour advance notice is required when canceling an individual appointment. Group appointments, Chronic Injury treatments and Skin care treatment require a minimum 48-hour advance notice. This allows the opportunity for someone else to avail themselves any of our services.

If you are unable to give us the minimum 24-48 hour advance notice, and we are unable to fill your time slot, you will be charged the full amount of what would have been your treatment fee. At our discretion this charge will be either automatically deducted from the outstanding balance of an existing “VIP”, gift certificate or coupon; otherwise, it must be paid in full prior to your next treatment. On the other hand, if we are able to fill “your” time slot with somebody else, you will not be charged for that missed appointment.

Late Arrivals:

If for whatever reason you are not present for your scheduled session during the first 15 minutes (unless you called to let us know), it will be construed by us that you are a “no-show”, and that time slot may become available for someone else.

Depending upon how late you arrive, your therapist will determine if there is enough time remaining to start a treatment. Regardless of the length of the treatment actually given, you will be responsible for the “full” session.